In accordance with the Retail Trade Law, all products may be returned within 14 days from the date of delivery.

There may be different circumstances to proceed with the return of an order.

1.) The product received is damaged during transportation. When receiving the merchandise must ensure that the package is externally in good condition and does not present symptoms of having received a blow, if so, you must refuse the shipment reflecting the impact on the delivery note of the carrier and notify the Customer Service department within a period maximum of 48 hours.

Once you have received your order, you should open it and check that the merchandise does not appear to have any anomaly. We inform you that you must test the product before 7 days after the receipt because for certain cases where it is necessary to make insurance claim must be communicated before the 7 days mentioned.

2.) Defective merchandise. If you detect a defect in the operation of the article you have 14 working days from the reception of the merchandise to proceed to its return. You must contact the Customer Service Department where you will be informed of the way to proceed for the change or return of the product.

3.) Right of withdrawal. You have 14 working days from the date of receipt of the product to execute the right of return and contact our Customer Service department by calling 974 101 011 where you will receive instructions on how to do it.

In cases of wear or deterioration of the product due to causes that are not due exclusively to your test to make a purchase decision, will agree with the customer the amount to be returned. On the other hand, we reserve the right to return or refund a product due to misuse of it. will not be respossible in that case.

Remember that in order to proceed to the return of a product, the following requirements must be met:


1.) Be within the established period of 7 working days from receipt of the order.

2.) The product must be in perfect condition, including manuals, accessories, promotional gifts, and in general everything that goes together with the purchase of the mentioned product. In the case of not being received in its original packaging the product will suffer a depreciation that will be passed on to the consumer.

3.) In any case, the serial number of the product must correspond with that contained in the files of Components of

4.) The return of the product will always be managed with the transportation agency designated by and according to the instructions that will be sent to proceed with the return. It will not be possible to make the return directly in our facilities.

5.) It must be accompanied by the delivery note or invoice issued together with the product to be returned.

6.) The product must be perfectly packed to avoid damages and incidents in the transport.

In cases where our after-sales department detects that the returned product has been improperly manipulated by the customer, the return will not be accepted, and in case of acceptance, the entire amount paid in the purchase will not be refunded.


The refund of the amount will be made in the same way in which the payment was made except when the payment was made by entering cash into our bank account, in this case the return by bank transfer. will proceed to return the corresponding amount within a maximum period of seven days from the reception of the returned merchandise.

In the case of return, the entire costs of transport and management are borne by the buyer.